Frequently Asked Questions
How Do You Hire and Screen Your Painters?
All of our painters have 5+ years of professional experience and a closely monitored quality/customer service rating. They go through an extensive vetting process so you can feel safe with them in your home and confident about their work.
Are Your Painters Background Checked?
Yes!
Do You Stand Behind Your Work?
We protect our clients with our 100% Satisfaction Guarantee and our 2-Year Iron-Clad Warranty. In the very rare case, there is paint failure due to a defective product or application, we’ll come back free to charge to make sure the affected areas are repaired and repainted.
Are You Licensed and Insured?
Absolutely! We make certain we protect our customers by carrying the appropriate coverage. Additionally, we are licensed by all local authorities and continually seek out industry-recognized certifications and designations to add to our customer’s peace of mind.
Will You Keep Our Property Clean and Tidy?
YES! We use a daily checklist to make sure we keep the work area orderly and all tools/equipment stored in one place.
Will You Move Our Furniture?
We will move furniture for you as needed. Normally we just need to clear enough space off the walls so we can work comfortably. The remaining furniture in the room will be covered in plastic. For heavier items, furniture on wood/delicate flooring, china cabinets, and delicates- we ask that you please bring this to the attention of the crew or project manager. We would ask for your help to handle and remove china, delicate items, etc. We treat your home as if it was our own, so we care about safely handling your personal property.
Will You Protect Our Floors?
Yes - we will cover your floors with a combination of the following: Plastic sheathing, builder's paper, and/or drop cloths. Please feel free to ask us for photos of how we protect floors, furniture, cabinets, etc. In the event that there is paint anywhere on a floor surface in your home- do not be alarmed. We always do our best to keep tidy- but most interior paint drips can be removed and cleaned up with hot water and soap.
Do You Provide an "Estimate" or a "Firm Quote"?
All of our quotes are firm. The price will not change on our original agreed-upon scope unless additional work is added or removed.
Do You Use Sub-Contractors?
No, never have and never will! Take a second now, and ask yourself why you felt so relieved at that initial response. It may be because you have heard some horror story about ‘subcontractors’ or you have experienced a bad situation yourself. But let me assure you- one of the reasons why Teall Painting exists, is to bring a high level of service and delightful experience to an industry that as a whole, has a poor track record for doing so. Teall Painting does utilize subcontractors from time to time- but anyone who works for Teall Painting (w2, 1099, etc) is not discriminated against or treated differently based on how they file their taxes. We are all part of the Teall family, vetted the same way, and held to the same quality standards.
What Type of Paint Do You Recommend?
We use Sherwin Williams, Benjamin Moore, and PPG paints because we have a strong relationship with the brand and they produce quality products. This means if there is ever a manufacturing defect, we know that those paints will stand behind our work – and your project.
When Do You Take Payment?
After paid deposit, we only take payment at the end of the project when it is completed and you are 100% happy! The only exceptions are when specialty products, such as epoxies or other items, are ordered directly from a manufacturer.
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